At our store, we strive to ensure that every product delivered meets the highest standards of quality. If you are not completely satisfied with your purchase, we offer a 7-day return policy from the date of delivery.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The return request must be made within 7 days of receiving the product.
- The product must be unused, unwashed, and in the same condition as received.
- All original packaging, tags, labels, accessories, manuals, and invoices must be intact.
- The product should not show any signs of use, damage, or alteration.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been used or damaged after delivery
- Items returned without original packaging or accessories
- Products marked as final sale or non-returnable
Return Process
If you wish to initiate a return, please follow these steps:
- Contact our customer support team within 7 days of delivery.
- Provide your order number, product details, and reason for return.
- Our team will review your request and provide instructions for the return process.
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your return.
Refunds
If your return is approved:
- The refund will be processed to the original payment method.
- Refunds may take 5–7 business days to reflect in your account depending on your bank or payment provider.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us immediately with clear photos of the product and packaging. We will arrange a replacement or refund after verification.
Contact Us
For any questions regarding returns or refunds, please contact our support team. We are happy to assist you and ensure a smooth resolution.
Email: hinanara05@gmail.com